Customer Care
Customer care broadly focuses on how well customers are taken care of in terms of building emotional bonds, customer service and support, as well as the overall customer experience. It also involves putting the right systems and culture in place within your organization to maximise the value gained by customers and thereby building loyalty and advocacy. From our experience, customer care is often not given its due importance. The smarter organisations focus on customer care, and they are rewarded with greater business volumes and revenues.
Strategy
Strategy gives a sense of purpose and direction to businesses. More importantly, strategies are needed to set your organization on the right path to success. A solid corporate strategy enables your organization to focus together and lay the foundation for sustainable growth. According to Professor Michael D. Watkins (Harvard Business Review, 2007):
“a good strategy provides a clear roadmap, consisting of a set of guiding principles or rules, that defines the actions people in the business should take and the things they should prioritize to achieve desired goals”.
People
The people in your organization are one of the most important assets that can make a difference to your business. People management is both an art and science. It involves understanding people in your organization; then developing and motivating them to perform well and achieve the goals and targets set. Most importantly, the organisation must remember that people are the backbone of your organization.
Healthcare
Healthcare encompasses prevention, maintenance, and improvement of health in a defined population or group of people. Healthcare is evolving rapidly in our ever-changing world. With the advent of the Covid-19 pandemic, healthcare services and systems around the world have come under immense pressure. This pandemic has also brought to light the need for greater integration, financing, resilience, and equity for a more sustainable future.
Research & Innovation
Organizations have succeeded in adopting research and innovation as growth engines and to remain competitive. We are particularly keen to focus on Health and Biomedical Sciences (HBMS) research. We intend to support the growth of a vibrant HBMS ecosystem in Singapore by providing services to support research and innovation. Our consulting work under this domain will be mainly to serve as bridge builders and enablers for the growth of research and innovation.
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